F A Q s

 

Will counselling services be covered through my insurance?

     Your sessions may be covered depending on your provider and specific plan details. To ensure there are no surprises, we always encourage clients to reach out to the provider directly to confirm who they are willing to cover, and for how much. Between all of our practitioners and their respective licenses, we are covered through a majority of insurance companies. 

 

Do you direct bill?

     At this time, we are only able to direct bill for Non-Insured Health Benefits/NIHB, and a few other third party providers

 

How can I pay for my session?

     We accept debit, credit, or e-transfer. 

 

How can I book a session?

     You can either send us a message through our contact forms under the "contact" tab ;

Give us a call at (506) 454-1371;

E-mail us at prismfredericton@gmail.com;

Or you can send a message directly to the therapist you have in mind.

 

Do you offer counselling services for youth? If so, what does that entail?

     Yes, therapist depending, we do offer counselling services for youth. If they are under the age of consent, the parent/legal guardian must complete their intake forms. 

 

Can I request a specific therapist?

     Absolutely. Your choice of therapist is totally up to you - if you have someone specific in mind, please let us know or contact them directly. If you don't know who you'd like to speak with, that is okay too! Please note however, that certain therapists do not work with specific demographics (ie: children or couples). 

 

Do I need a referral? 

     Although we accept referrals, they are not required. You can reach out yourself to schedule an appointment. 

 

Do I have to attend my session in person?

     Nope! We offer phone and video sessions as well. 

 

Where are you located?

     We are located at 150 Main Street. You can find us at ground-level - our sign is on the door and above our space! We have ample free parking on-site.